Refund policy

GlowyLeaf Refund Policy

Last Updated: February 1, 2024

At GlowyLeaf, your satisfaction is our priority. We are dedicated to delivering quality products and understand that sometimes, you may need to return an item. Our refund policy is designed to be straightforward and customer-centric.

Our Commitment:

We stand behind the quality of our products. If you're not entirely happy with your purchase, we're here to help make things right.

Damaged or Defective Items:

If any items arrive damaged or defective, please contact us within 15 days of delivery. Email us at hello@ecoedgeliving.com with "Return Request" in the subject line, along with your order number and a photo of the item. We'll arrange for a replacement or refund to the original form of payment as quickly as possible.

Change of Mind Returns:

We understand that you might have a change of heart. If you wish to return an unused and unopened item, please inform us within 15 days of delivery. Reach out to us with your order details at hello@ecoedgeliving.com, and we'll guide you through the return process.

Refund Processing:

Upon receiving and inspecting the returned item, we will process your refund. The amount will be credited back to your original payment method within 7-10 business days. If there's any delay or issue, please contact us for immediate assistance.

Exclusions & Notes:

Please be aware that for hygiene and safety reasons, certain items cannot be returned once opened or used. This includes any product that comes into direct contact with the skin or is used for cleaning. Always check the product details before making a purchase.

How to Reach Us:

For any questions or concerns regarding returns or refunds, please contact us at hello@ecoedgeliving.com. Our customer support team is eager to assist you and ensure a smooth process.

Rights Reserved:

GlowyLeaf reserves the right to refuse a return or exchange if the returned item does not meet our policy requirements. We appreciate your understanding and cooperation in maintaining the quality and hygiene standards of our products.

Thank you for choosing GlowyLeaf for your eco-friendly product needs. We're committed to ensuring that your experience with us is delightful and satisfactory.